TRAINING FOR PUBLIC RELATIONS PRACTITIONERS

​​​Course Details

​​One day course
Fee: $500 (Group discounts available)

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​​Got an enquiry?
Call (65) 9150 3701 or
email info@prtraining.sg

Communication Skills for Challenging Situations

Learning Outcomes
Structure effective, clear and sincere messages for:

•  Difficult situations or crises
•  Briefing for unforeseen incidents
  
•  Develop clear, concise and coherent messages for various situations
  
•  Speak confidently and appear poised in front of audience/stakeholders
  
•  Build poise and confidence
  

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Course Content

•  Demands of Challenging Situations 
•  Audience-centric communication 
  
•  Verbal Communications Skills
  
•  Choice of Words and Phrases
  
•  Non-verbal communication
  
•  Managing feelings and emotions
  
•  Communicating with empathy and sincerity
  
•  Role-play sessions with evaluation  
  

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For whom
Those who have to handle difficult customers and stakeholders in challenging situations.

Trainer
Experienced PR and communication professionals